Terms of service

Welcome to KUTEÈ. By browsing and shopping with us, you agree to these terms — so here they are, plainly.

1. Who we are

This website is operated by PALAROCK FZCO, trading as KUTEÈ ("we", "us", "our"), a company registered in Dubai Silicon Oasis (Dubai Digital Park), United Arab Emirates, under registration no. 35273. Throughout the site, "you" and "your" refer to you, the visitor or customer. These Terms of Service govern your use of kutee.com and any purchase you make.

2. Eligibility

By using this site, you confirm that you are at least the age of majority where you live, or that you have the consent of a parent or guardian to make a purchase.

3. Products & pricing

We do our best to show our bags — colours, prints and details — as accurately as possible, but we can't guarantee your screen displays them perfectly. Prices are shown in the currency displayed on the site and may change at any time without notice. For orders to the United Kingdom, Europe and Asia, prices do not include import duties or local taxes — see our Shipping Policy. We reserve the right to limit quantities, or to refuse or cancel any order (for example, if an item was mispriced); if we do, we'll refund you in full.

4. Orders

When you place an order, you're making an offer to buy. A confirmation email means we've received your order, not that we've accepted it — acceptance happens when we dispatch your order.

5. Shipping & returns

Purchases are also governed by our Shipping Policy and Refund Policy, which form part of these Terms.

6. Intellectual property

All content on this site — the KUTEÈ name, logo, prints, designs, images and text — is owned by us and protected by law. You may not reproduce, copy or use it without our written permission.

7. Acceptable use

You agree not to use the site for any unlawful purpose, to infringe our rights or anyone else's, or to interfere with the site's operation or security.

8. Disclaimer & limitation of liability

The site and our products are provided "as is". To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the site or our products. Nothing in these Terms limits any rights you have under applicable consumer law.

9. Changes to these terms

We may update these Terms from time to time. The current version always lives on this page, and changes take effect once posted.

10. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute. If you are a consumer, this does not take away any mandatory protections you have under the laws of the country where you live.

11. Contact

Questions? Reach us any time at hello@kutee.com.