Frequently asked questions
When can I buy a KUTEÈ bag?
We're pre-launch — the first drop is in production right now. Join the waitlist on any bag's page and you'll be the very first to know the moment it's ready to buy, with early access before everyone else.
What do waitlist members get?
Two things: first access the moment your bag drops, and a waitlist-only launch discount. Joining is free and nothing is charged — it simply saves your spot.
What are the bags made of?
The body is 100% recycled PU with a soft-touch nappa feel and a matte finish, lined in premium microfiber velvet, with light-gold satin hardware. Every KUTEÈ bag is fully vegan.
How big is the bag — and what fits inside?
32 × 14 × 8 cm with a 25 cm handle drop. Inside: your phone, wallet, keys and makeup essentials, plus a full-width slip pocket with three card slots. The sculpted base means it stands upright on its own.
Does it have a zipper?
No — and that's on purpose. The fold-over flap closes with a hidden 18 mm magnetic snap, so the silhouette stays clean and your bag opens with one hand.
How do I care for my bag?
Wipe with a soft, dry cloth and store it in its dust bag away from direct sunlight and moisture. The surface is water-resistant with an anti-scratch coating, so everyday life is no problem.
Where do you ship, and how much does it cost?
Shipping destinations and rates will be announced at launch — waitlist members hear first. Full details will always live on our Shipping Policy page.
What if it's not love at first carry?
You'll have 14 days from delivery for free returns — unworn, with the gift box and dust bag. The full terms are in our Refund Policy.
Will the prints come back once they sell out?
KUTEÈ works in small drops, and some prints won't be repeated. If a design you love is gone, join its waitlist — that's the list we check first when deciding what returns.
How does it arrive?
In a soft-pink rigid gift box with a magnetic closure and a satin dust bag — gold KUTEÈ details on both. It's made to be gifted, even if the gift is to yourself.
I have a question you haven't answered.
We'd love to hear it — say ciao through the contact page and we'll get back to you quickly.