Shipping policy

Getting your KUTEÈ to you — beautifully, and on time. Here's everything you need to know.

Order processing

Every order is carefully prepared and packed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email when you order, and a second email with tracking as soon as your bag ships.

Where we ship from

Orders to the United States and Canada ship from our US warehouse. All other orders ship from our fulfilment centre in Dubai, United Arab Emirates, with trusted express carriers such as Aramex, DHL and UPS.

Delivery times

Delivery times are estimates, counted in business days from dispatch — not from the date you order.

  • United Arab Emirates: 1–2 business days
  • GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): 1–5 business days
  • United States: Standard up to 7 business days, Express 1–2 business days
  • Canada: up to 10 business days
  • United Kingdom & Europe: up to 14 business days
  • Asia (Hong Kong, Japan, South Korea, Malaysia, Singapore): up to 14 business days

Shipping options and rates for your country are shown at checkout before you pay.

Where we ship

We currently ship to the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, the United States, Canada, the United Kingdom, Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, Hong Kong, Japan, South Korea, Malaysia and Singapore. Don't see your country? Email us — we're growing.

Customs, duties & import taxes

UAE, GCC, United States and Canada: any duties and import taxes are covered by us. The total you see at checkout is the total you pay — nothing extra at the door.

United Kingdom, Europe and Asia: orders are shipped Delivered Duty Unpaid (DDU). Import duties, VAT/GST and any carrier clearance fees are set by your local customs authority, are not included in your order total, and are payable by you to the carrier before or on delivery. These charges vary by country, so if you're unsure, please check with your local customs office before ordering.

If a parcel is refused or the import charges aren't paid, it will be returned to us. Once it arrives back, we'll refund the price of your items, minus the return shipping costs charged to us. Duties and taxes paid to customs are not refundable by us.

Tracking

Once your order ships, we'll email your tracking number so you can follow your KUTEÈ all the way to your door.

Delays & lost parcels

Occasionally couriers run late for reasons outside our control (weather, customs, peak seasons). If your tracking hasn't moved in 7 business days, or your parcel shows as delivered but hasn't arrived, email us at hello@kutee.com and we'll help track it down.

Wrong address

Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrectly entered address. If you spot a mistake, email us immediately and we'll do our best to update it before dispatch.

Any questions before you order? We're at hello@kutee.com.