Refund policy

We want you to absolutely love your KUTEÈ. If something isn't quite right, here's how to make it right — simply and without fuss.

Returns

You have 14 days from the day your order is delivered to request a return. To be eligible, your bag must be unworn, unused and in its original condition, with all tags attached and in its original packaging.

To start a return, email us at hello@kutee.com with your order number and the reason. We'll send you the return instructions and address. Items sent back without first requesting a return can't be accepted.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. If it is, you'll be refunded to your original payment method within 5–10 business days. Please allow extra time for your bank or card provider to process and post the refund.

Return shipping

Unless your item arrived faulty or incorrect, return shipping is your responsibility. We recommend a tracked service — we can't be responsible for returns lost in transit. For international returns, please mark the parcel as "Returned goods" so it isn't charged import fees on its way back to us.

Original shipping, duties & taxes

Original shipping charges are non-refundable, except where the law says otherwise: if you live in the United Kingdom or the European Union and return your order under your statutory right of withdrawal, we'll also refund the cost of standard delivery.

Orders to the United Kingdom, Europe and Asia are shipped Delivered Duty Unpaid. Import duties and taxes you paid to the carrier or customs are not refunded by us, but you may be able to reclaim them from your local customs authority or carrier.

Exchanges

Fallen for a different print? The fastest way is to return the original item and place a new order for the one you want.

Faulty or incorrect items

If your bag arrives damaged, defective or not what you ordered, contact us within 14 days of delivery at hello@kutee.com with a photo, and we'll sort it out right away — at no cost to you.

Non-returnable items

Gift cards and any items marked as final sale can't be returned or refunded.

Nothing in this policy limits any rights you have under the consumer laws of the country where you live.

Questions? We're always here at hello@kutee.com.