Shipping Policy
Getting your KUTEE' to you, beautifully and on time. Here's everything you need to know about shipping.
Order processing
We carefully prepare and pack every order within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email when your order is placed, and another with tracking once it ships.
Shipping times & rates
Delivery times are estimates from the date of dispatch, not the date of order:
- Domestic standard: [3–7 business days] — [rate / free over $X]
- Domestic express: [1–3 business days] — [rate]
- International: [7–21 business days] — [rate], calculated at checkout
Exact rates and options are shown at checkout before you pay.
International orders, customs & duties
We ship to most countries. Any import duties, taxes, or customs fees are set by your local authorities and are the customer's responsibility — they're not included in your order total and are collected on delivery.
Tracking
Once your order ships, we'll email your tracking number so you can follow your KUTEE' all the way to your door.
Delays & lost parcels
Occasionally couriers run late for reasons outside our control (weather, customs, peak periods). If your tracking hasn't moved in [7] business days, or your parcel is marked delivered but hasn't arrived, email us at hello@kutee.com and we'll help track it down.
Wrong address
Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrectly entered address. If you spot a mistake, email us immediately and we'll do our best to update it before dispatch.
Any questions before you order? We're at hello@kutee.com.
