Refund Policy

We want you to absolutely love your KUTEE'. If something isn't quite right, here's how to make it right — simply and without fuss.

Returns

You have 14 days from the day your order arrives to request a return. To be eligible, your bag must be unworn, unused, in its original condition, with all tags attached and in its original packaging.

To start a return, email us at hello@kutee.com with your order number and the reason. We'll send you the return instructions. Items sent back without first requesting a return won't be accepted.

Refunds

Once we receive and inspect your return, we'll let you know if your refund is approved. If it is, you'll be refunded to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.

Return shipping

Unless your item arrived faulty or incorrect, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. We recommend a tracked service — we can't be responsible for returns lost in transit.

Exchanges

Fallen for a different print? The fastest way is to return the original item and place a new order for the one you want.

Faulty or incorrect items

If your bag arrives damaged, defective, or not what you ordered, contact us within 14 days at hello@kutee.com with a photo, and we'll sort it out right away — at no cost to you.

Non-returnable items

Gift cards and any items marked as final sale can't be returned or refunded.

Questions? We're always here at hello@kutee.com.